Our commitment to health, safety, and security
The Ambassador Hotel is committed to the health, safety and security of all guests, staff and vendors during this unprecedented time. Hotel management has instituted new protocols in regards to entry, physical distancing and cleaning standards. The Ambassador Hotel is continuing to monitor changes to regulations and recommendations of the CDC, Wisconsin Department of Health Services and local medical experts to ensure all measures are taken to protect all guests and staff within the hotel.
Our cancellation policy
During the COVID-19 pandemic, the Ambassador Hotel is extending a flexible cancellation policy. Guests will only be charged for reservations that fail to arrive on the date of arrival, if the guest fails to contact the Hotel to cancel.
Loyalty program members
Our loyal family of guests, Stash Rewards Members, will receive the best value during their travels. We encourage guests of the Ambassador Hotel to sign up for Stash Hotel Rewards to take advantage of all of the travel benefits available to them at the Ambassador and throughout the Stash Rewards program area.
In the Community
We are activley working with our partners in the community to develop "family friendly" packages and offers for our guests to enjoy once the stay at home order is lifted. Be sure to visit our Special Offers page regularly to begin planning your summer and fall travels.
What to Expect During Your Stay
As per the City of Milwaukee Mask Mandate, issued on July 13, 2020, a mask or face covering is required in the common areas of the hotel. If a mask is needed, please request one at the Front Desk. Milwaukee Code s. 62-8.
Signage will be posted throughout the property reminding employees and guests of the proper way to wear, handle, and dispose of masks. In addition, signage on social distancing and elevator use will also be posted.
Restaurant tables, lobby furniture, and other physical layouts will be arranged to ensure appropriate distancing.
Please proceed to our parking garage entrance for self-parking.
Thermal Temperature Screening: Points of Entry will be limited to allow our Bell & Security teams to conduct non-invasive temperature checks utilizing non-touch thermometers. Anyone displaying a temperature over 100.0° F will be taken to the Bell Office (private area) for a secondary temperature screening. Employees or guests confirmed to have a temperature over 100.0° F will not be allowed entry to the property and will be directed towards appropriate medical care.
Guests requesting bell service will be assisted and the bell cart will be sanitized after each guest is assisted.
We are asking our guests to limit elevator capacity to only related parties at one time.
Elevators are sanitized frequently. The frequency of this cleaning will increase during higher occupancy periods at the hotel.
Guestrooms are cleaned prior to arrival with enhanced disinfecting and sanitizing methods that go beyond leading hospitality industry standards and the Center for Disease Control guidelines.
Certain amenities have been removed from your guestroom, but can be delivered upon request, including extra pillows, extra blankets, pens, note pads.
To minimize contact, we are no longer providing daily housekeeping in guestrooms. Exceptions will be made if you require ADA accommodation, however, guests may not be present while an associate is providing service to the guestroom.
Minibar services will not be offered at this time.
Reservations will be required for use of the fitness center (subject to availability).
Contactless check out is available by calling the desk and leaving your keys in your room.
Your folio will be emailed to you upon check-out. A printed copy will be available upon request.
Employee & Guest Health Concerns
Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to the Wisconsin Department of Health Services (WDHS). We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel bell/security (guests).
Case Notification: If we are alerted to a presumptive case of COVID-19 at the hotel, we will work with the WDHS to follow the appropriate actions recommended.
Food & Beverage Outlets
Gin Rickey and the patio will be open for lunch and dinner service with a limited menu. Seating will be limited to adhere to social distancing practices. Seating and tables will be sanitized between guests. All menus will be single-use and will be disposed of after use by guests. Masks are required to be worn at all times other than when eating/drinking.
All management, kitchen and service staff will be “Serve Safe COVID-19 Safety Certified” by the National Restaurant Association’s official certification training program.
The following outlets are currently closed:
In response to the COVID-19 pandemic, The Ambassador Hotel has established the above-enhanced health and safety measures for all of our guests and associates. However, an inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting The Ambassador Hotel, you voluntarily assume all risks related to such exposure. You must follow all posted instructions and directions from our associates while visiting the hotel to help minimize the risk of the spread of COVID-19. We look forward to welcoming you on your upcoming visit.